ACCOUNTS (General account enquiries)

Telephone: 0860 103 089
Telephone: (overseas callers only) 021 401 4701
E-mail:accounts@capetown.gov.za

ALCOHOL & DRUG 24/7 HELPLINE

Telephone: 0800 HELP 4 U (0800 435 748)

COUNCILLORS

Website: www.capetown.gov.za/council

CABLE THEFT

Telephone: 0800 222 771
Fax: 021 400 5910

CITY MANAGEMENT (City Manager and Executive Directors)

Website: www.capetown.gov.za/en/management

DISASTER RISK MANAGEMENT CENTRE (Enquiries: All hours)

Telephone (All hours): 021 597 5000
Fax: 021 597 5010
E-mail: disasteroperations.centre@capetown.gov.za
E-mail: www.capetown.gov.za/en/disasterriskmanagement

ELECTRICITY SERVICES & STREET LIGHT FAULTS (General, prepaid, loadshedding and faults)

Postal address: PO Box 82, Cape Town, 8000
Telephone: 086 010 3089
Fax2Email: 086 576 2740
SMS: 31220
Telephone (Accounts): 0860 103 089
ESKOM: 086 003 7566
E-mail: frc@capetown.gov.za
Website: www.capetown.gov.za/en/electricity
Buy electricity online: www.ibuy.co.za

EMERGENCY (When life or property is endangered by fire, accidents and natural disasters etc)

Telephone: 107
Telephone from mobile: 021 480 7700
Telephone from mobile: 112
Website: www.capetown.gov.za/107

EVENTS APPLICATIONS AND PERMITS

Telephone: 021 417 4035
Fax2Email: 086 576 1580
E-mail: events.permit@capetown.gov.za

FILM SHOOTS & PERMITS

Telephone: 021 417 4025
Fax2Email: 086 576 1933
E-mail: film.permit@capetown.gov.za
Telephone: 021 417 0599

FRAUD HOTLINE

Telephone: 080 032 3130

INVESTMENT & TRADE PROMOTION (WESGRO – Western Cape Investment & Trade Promotion Agency)

Telephone: 021 487 8600
E-Mail: info@wesgro.org
Website: www.wesgro.org.za

LAND INVASION (Squatter control/ Displaced Persons Unit) Mr. Neville Thomas

E-mail: Neville.Thomas@capetown.gov.za
Telephone: 080 022 5669 Tel: 021 596 1999 Cell: 076 177 5440

THE MAYOR’S OFFICE

Postal Address: Private Bag X9181, Cape Town, 8001
Telephone: 021 400 1301
Fax: 021 400 1313
E-mail: mayor.mayor@capetown.gov.za

MOTOR VEHICLE REGISTRATION

Telephone: 086 010 3089
Fax2Email: 086 576 1629

OMBUDSMAN

Telephone: 021 400 5486/7
Fax: 021 400 5952
E-mail: ombudsdirect@capetown.gov.za

PUBLIC TRANSPORT
Telephone (information): 080 065 6463
Telephone (Dial-a-ride – for disabled people): 080 060 0895

ROADS AND STORMWATER (Flooded roads and chemical or other spills & Potholes)

086 010 3089
Streetworks Mr. Eugene Adams Tel. 021 980 6240
Telephone: 086 010 3089 or 021 951 4780

MISSING MANHOLE COVERS AND GULLEY GRIDS

0860 103 054 or Depot 021-951 4780
Postal address: PO Box X1694, Cape Town, 8000
E-mail: watertoc@capetown.gov.za

PARKS DEPARTMENT (Tree Branch Pruning, Grass Cutting & Undergrowth Removal)

0860 103 089
To Report and obtain Ref No. 0860 103 089
Follow up complaint No (Mr Afrika) 021 914 0647

SOLID WASTE (Illegal dumping, wheelie bins, cleansing, extra cleaning)
Postal address: PO Box 298, Cape Town, 8000
Telephone: 086 010 3089
Fax: 0860 103 090/021 400 4302
E-mail: wastewise@capetown.gov.za
Website: www.capetown.gov.za/en/solidwaste

TENDERS
Telephone: 021 400 2405/2505
Fax: 021 419 7659
E-mail: tenders@capetown.gov.za
Website: www.capetown.gov.za/web1/newcitytenders/

TRAFFIC FINES
Telephone: 086 010 3089
Fax: 021 406 8734
Website: www.payfine.co.za

TRAFFIC & METRO POLICE
Telephone: 086 076 5423

TRAFFIC SIGNAL FAULTS (All hours)
Telephone: 086 076 5423

WATER & SANITATION (Emergencies such as leaks, burst pipes, sewer defects/blockages and complaints e.g. low water pressure and water wastage)
Telephone: (Last Resort Telephone only 021 957 4766) 086 010 3054
Telephone (Account & consumption) queries: 0860 103 089
Fax: 021 957 4726
E-mail: watertoc@capetown.gov.za
Website: www.capetown.gov.za/en/water